Shipping & Delivery

At Vespera Homes, every order is prepared with meticulous care and secured in premium multi-layer packaging to ensure your pieces arrive beautifully and safely.
Below you’ll find all details on processing times, shipping fees, delivery timelines, and order tracking.

1. Order Processing

  • Orders are processed within 24–48 business hours (Mon–Sat, excluding public holidays).

  • Orders placed after 2:00 PM IST or on a non-business day begin processing the next business day.

  • Made-to-order / Pre-order items display their lead time on the product page (usually 7–14 business days).

2. Shipping Methods & Fees (India & International)

Domestic Shipping (India)

Shipping fees are calculated at checkout based on:

  • delivery PIN code

  • package size/weight

  • courier service availability

You will see the exact fee and estimated delivery date before completing your purchase.
We ship through trusted partners such as Delhivery, Blue Dart, and Xpressbees, with full end-to-end tracking.

Cash on Delivery (COD)

COD is now available across most serviceable PIN codes in India.
The COD option will appear at checkout if your PIN code is eligible.

International Shipping (Worldwide)

We now ship globally to most countries.

Shipping charges for international orders are based on order value:

Order Value (INR) International Shipping Fee (INR)
0 – 4,000 2,000
4,001 – 8,000 4,000
8,001 – 12,000 6,000
12,001 & Above 8,000

  • International orders may be subject to import duties, customs charges, or local taxes, depending on your country’s regulations. These are the customer’s responsibility.

  • Delivery timelines vary by destination and customs clearance.

3. Estimated Delivery Timelines

Delivery timelines begin after your order has been processed and dispatched.

Domestic Delivery (India)

Region Standard Delivery
Metros (Delhi, Mumbai, Bengaluru, etc.) 4–5 business days
Other Cities 5–7 business days
Remote / Outlying PINs 10+ business days

Please note that timelines may vary during high-volume periods, festivals, or due to courier delays and weather conditions.

Overseas Delivery (International)

International shipping times vary by country and customs processing.

General estimates:

Region Estimated Delivery
Middle East / Asia-Pacific 8–12 business days
Europe 10–15 business days
UK & Ireland 10–16 business days
USA & Canada 12–18 business days
Rest of World 15–22 business days

(Customs inspections may extend delivery by 3–7 additional days depending on the country.)

4. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email/SMS containing your tracking link.
You can also track directly from our Track Order page using your Order Number and email/phone.

5. Packaging & Split Shipments

Many Vespera Homes pieces are delicate. We use:

  • multi-layer shock-proof packaging

  • fragile handling instructions

  • high-grade protective materials

To ensure quicker and safer delivery, your order may be shipped in multiple parcels. Each parcel will have a separate tracking number—this does not affect your shipping fee.

6. Address Changes & Delivery Attempts

Need to update your address or phone number?
Contact us before dispatch at:

Couriers usually attempt delivery 1–3 times.
If a parcel is returned due to an incorrect address, unreachable phone, or refusal, re-shipping charges may apply.

7. Damages & What To Do on Arrival

We take every precaution to ensure safe delivery. If your product arrives damaged:

Please notify us within 48 hours of delivery via email or WhatsApp.

Share the following:

  1. Order Number

  2. Clear photos of:

    • outer box with shipping label

    • inner packaging

    • the damaged item

We will quickly arrange a replacement or resolution as per our Returns & Exchanges policy.
Please keep all packaging until your claim is resolved.

8. Undeliverable / Refused Shipments

If the courier marks your shipment as undeliverable, it will be returned to us.
We can reship after address confirmation.
If you prefer a refund, it will be processed excluding original shipping fees.

9. Delivery Restrictions

Currently, we may be unable to deliver to:

  • PO Boxes

  • Army post addresses

  • Certain restricted or remote international zones

If this affects your order, we will inform you promptly.

10. Holiday & Sale Periods

During festivals and major sale events, both processing and delivery may take an extra 1–3 business days.
We will always do our best to dispatch your order as quickly as possible.

11. Need Assistance?

We’re here to help you.

Email:
vesperahomes@outlook.com
contact.vesperahomes@gmail.com

WhatsApp / Phone:
+91-9999707226
+91-9810962644

Working Hours:
Mon–Sat, 10:00–19:00 IST

For returns, exchanges, or cancellations, please refer to our Returns & Exchanges Policy and Terms of Service.