Privacy Policy

Vespera Homes (“we,” “us,” “our”) respects your privacy. This policy explains what we collect, how we use it, and the choices you have when visiting our website, blog, or app (collectively, the “Site”).

Information We Collect

Information you provide directly
When you interact with our Site, you may share:

  • Name, email address, phone number, billing and shipping address

  • Account login details (if you create an account)

  • Order details, special instructions, returns/exchange info

  • Messages sent via forms, email, live chat, or WhatsApp

Payment information
Payments are processed securely by our payment providers. We do not store full credit/debit card numbers on our servers.

Information collected automatically
When you browse, we (and our service providers) may collect:

  • Device and browser type, IP address, pages viewed, time on site

  • General location (derived from IP), referring URLs

  • Cookies or similar technologies for core functionality, analytics, and (if consented) advertising

Information from partners
With your interaction/consent, we may receive limited information from advertising and analytics partners (e.g., Meta/Facebook, Google) to measure performance and show more relevant content.

When We Collect Information

  • When you create an account, place an order, subscribe to our newsletter

  • When you fill a form, contact us, or enter a promotion

  • When you browse the Site (automatic data via cookies/analytics)

How We Use Your Information

We use your information to:

  • Process orders and provide customer support

  • Communicate about your account, purchases, returns, or service updates

  • Send marketing (only if you opt in; you can unsubscribe anytime)

  • Improve our Site through analytics and performance measurement

  • Administer promotions (contests, surveys, launches)

  • Show relevant ads and measure their effectiveness (e.g., by sharing hashed customer data with advertising partners like Meta/Facebook to build/lookalike audiences and improve relevance)

Cookies & Similar Technologies

We use:

  • Essential cookies for security, cart, checkout, and basic site features

  • Analytics cookies to understand site performance and improve your experience

  • Advertising cookies (when consented) to serve relevant ads on third-party platforms

Your choices:
You can manage cookies via your browser settings and, where available, our cookie banner preferences. Disabling some cookies may affect site functionality (cart/checkout).

How We Protect Your Information

  • Data is stored on secure systems with restricted access.

  • Sensitive data transmitted to/from our Site is encrypted via HTTPS/SSL.

  • All transactions are processed through trusted payment gateways; we do not store full card details.

Sharing Your Information

We do not sell or trade your personal information. We may share limited data with:

  • Service providers (ecommerce platform, payment, shipping, email, analytics, customer support) to operate the Site and fulfill orders

  • Advertising partners (e.g., Meta/Facebook, Google) to deliver/measure ads, using privacy-protective methods (e.g., hashing) where applicable

  • Legal authorities if required to comply with law or protect our rights/users

Your Choices & Rights

  • Marketing: you can unsubscribe via links in our emails.

  • Account & data: request access, correction, or deletion by contacting us (see “Contact Us” below). We will honor requests as required by applicable law.

  • Do Not Track: our Site may not respond to all DNT signals due to inconsistent industry standards.

Retention

We keep personal information only as long as necessary for the purposes described here (e.g., orders, accounting/legal obligations), then delete or anonymize it.

Third-Party Links

Our Site may link to third-party sites. Their privacy practices are their own; please review their policies when you visit.

Children’s Privacy

Our Site is not directed to children under 13 (or the relevant age in your jurisdiction), and we do not knowingly collect their personal information.

Changes to This Policy

We may update this policy from time to time.

Contact Us

Questions or requests about this policy or your data?
Email: vesperahomes@outlook.com / contact.vesperahomes@gmail.com

Phone/WhatsApp: +91-9999707226 / 9810962644

Address: M-10, Magnum House 1, Karampura Commercial Complex, New Delhi - 110015, India